Our Tech-Support staff and factory-trained engineering team are able to diagnose, repair, and deploy swiftly, anywhere in the continental USA. Likewise we are on hand to support clients in many countries worldwide.

Our “Lifetime Free Tech-Support” Warranty is available with every system we sell. Many service problems can be diagnosed and resolved over the telephone without necessitating an on-site service call. However, if required, we can often dispatch service personnel the same day.

Service contracts are available on every system we sell, with multi-year, multi-system discounts applying. Systems which you may not have purchased from us can also be put under contract with an initial preventative maintenance visit by one of our staff engineers.

Repairs can also be made on nearly any Bone Densitometer system manufactured since 1988 on a time and materials basis at your site. Or you may order parts directly from us for installation by your own qualified engineers.

Each system we sell, including parts, is 100% guaranteed. So are our services:

  1) Complete Verified Quality- Our trained technical staff provides service reports, photographs of equipment on site, images from operating systems and Pre-Removal Preventive Maintenance.

  2) Technical Support- Including expert advice on service in the pre-installation and/or reinstallation stages, full system documentation, service manuals and schematics.

  3) Parts Support- Including New & used X-Ray and CT Scanner Tubes and quality used replacement parts (Spares).

  4) Packing, Crating & Shipping Service- A complete crating shop in our 10,000 square foot facility assures you expert care and safe arrival of your equipment, with less cost and in less time.

  5) Complete Deinstall & Reinstall Service- Our engineers do the job right, with packing lists and video taped documented removals. Re-installation and training are also available.

  6) Electronic, Mechanical and Cosmetic Refurbishing- Our full-time engineers are available to refurbish systems to "like new" condition at your request.

We offer you the service option of moving and relocating your existing system, or systems. *We recommend that you use a OEM trained service engineer for the delicate task of relocating and recalibrating your BoneDensitometer.


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